MarchingOrder Equipment Purchase Warranty & Return Policy

MarchingOrder warrants all equipment sold to clients to be free from defects, for a period of six (6) months from the original delivery date. If a piece of equipment proves to be faulty, MarchingOrder agrees, at its option during the warranty period, to replace the unit with a new item of equal value, or to apply a credit for the cost of the unit to a future invoice. No refunds will be issued. Such replacement is subject to verification of the defect or malfunction and proof of purchase is confirmed by the original dated sales order. Upon inspection, if the equipment proves to be functioning properly, or is found to have been damaged due to use outside of recommended practices, MarchingOrder may decline to issue a replacement without additional fee and may assess shipping and handling fees to the customer.

Note: Ticket Scanning Equipment rented through our partners at FELLO are not subject to this warranty. Please see the vendor’s policy for more information.

Sourcing Your Own Equipment, Outside of MarchingOrder

MarchingOrder warrants that the equipment we offer is tested, reliable and proven to perform consistently with our software and services. If the client chooses to source their equipment outside of MarchingOrder, no warranty is offered. MarchingOrder Support will be on hand to assist with technical issues during testing and rehearsal, but our ability to provide detailed troubleshooting assistance will be limited in cases where unknown equipment is being used. Please refer to our technical specifications page for more information.