Scanning Guest Tickets

 

Overview

Guest Tickets and GradPasses can be scanned using either the MarchingOrder Assistant website or the MarchingOrder Ticket Scan App for iOS or Android.

These instructions are divided into the following sections

Scanning With A Computer

Using the Ticket Scan App

Scanning Tickets from the Computer

To scan Guest Tickets or GradPasses using a computer, please follow these steps.

    1. Connect a QR Scanner to your scanning computer. (Important: Be sure to calibrate your device before doors open using our Scanner Programming Guide. Follow the reset instructions on page 4 to prepare for ticket scanning.)
    2. Log in to your MarchingOrder Assistant site at admin.marchingorder.com
    3. Select Scanned Tickets from the menu on the left side of the MarchingOrder Assistant Dashboard.Scanned Tickets
    4. Click Scan Now next to the appropriate ceremony title to begin scanning Guest Tickets. When applicable, GradPass scanning options will be listed in a separate queue farther down the page.
      Scan Now Button
    5. After you click Scan Now, a new window will open. Begin scanning.
      Scanning Window
Good Scan
This green message will follow a successful scan.
Bad Scan
If a ticket has already been scanned for this ceremony, you’ll have the option to Scan Out. Make sure your event staff are prepared to handle any ticket duplications.

Getting the MarchingOrder Ticket Scan App

The MarchingOrder Ticket Scan app is free for Apple iOS (iPhones, iPads) or Google Play (Android Devices). If prompted, follow the instructions to allow the app to use the device’s camera.

Devices rented through our partners at Fello will arrive with the app installed and ready to scan. MarchingOrder customers qualify for discounted rental rates. Learn more here.

Find Your Event Codes

Each ceremony has a unique event code that must be entered into the app before scanning can begin. This code can be found on your MarchingOrder Assistant website under Ceremonies > Ticketing > Ticketing Properties.

GradPass event codes can be found at Ceremonies > GradPass > GradPass Properties.

Note: A device may only be signed in using one event code at a time. In other words, if you are using Guest Ticketing and GradPass, plan to have devices assigned for each category.

Using the App

  1. Open the Ticket Scan app on your device.
  2. Enter the Event Code.

 

  1. Enter a user name or device location. (This information will be included in your Scanned Tickets report.)
  2. Begin scanning by holding the scan box over the ticket QR code

NOTE:

  • Tickets can be scanned from paper or from a mobile device.
  • Ticket numbers can also be entered manually using the “Keyboard” tool.
  • Returning guests can be scanned out and scanned back in when they return.